Commonly Asked Questions

What is your return policy?

All sales final
Returns: With being a print-on-demand business, we do NOT accept any returns,
cancellations, or exchanges. If there is ever a situation in which your order needs to be
canceled, there will be a 20% cancellation fee.
Order Issues: If by chance, you have an issue with an order, please contact us
at ICTtransfers@gmail.com so that we can further navigate the issue and find a
solution

What is your Turnaround Time?

Our TATA is 1-3 business days. TAT is Monday through Friday beginning the next business day. Weekends and holidays do not count in TAT. Any changes to
this will be communicated in the Facebook group.

What are your Pressing Instructions?

** A HEAT GUN WILL TELL YOU IF YOUR PRESS IS ACCURATE **
Every Heat Press is different, temps and pressure are not always accurate or even so
adjusting for your individual press is necessary, we highly recommend a heat gun. WE
ARE NOT RESPONSIBLE FOR ANY PRESSING ISSUES DUE TO INACCURATE
TEMPERATURE OR PRESSURE.
DTF TRANSFER FORMULA
 275-300 degrees; 
 HEAVY PRESSURE 8-9 PSI. 
 Pre-press for 7 seconds to remove wrinkles and moisture, if needed
 Press for 8-15 seconds; LET COOL, THEN PEEL
 Press again for 8 seconds, with a butcher paper covering the design for
protection